Frequently Asked Questions

You can track your order by logging into your account and visiting the "My Orders" section. You'll find your order status and tracking number there. You can also use the tracking number with our shipping partner's website for real-time updates.

Shipping typically takes 2 to 5 business days. We partner with Mylerz and our trusted shipping company to ensure timely delivery.

You can modify or cancel your order within 1 hour of placing it, provided it hasn't been processed for shipping. To make changes, please contact our customer service immediately or use the "Cancel Order" option in your account. Once an order is shipped, it cannot be modified, but you can return items according to our return policy.

We accept various payment methods for your convenience, including: Cash on Delivery, Decoopa Wallet, and all methods provided by Kashier (Credit/Debit Cards, Digital Wallets, etc.). All transactions are secured with SSL encryption.

Absolutely! We take your security seriously. All payment information is encrypted using industry-standard SSL technology. We are PCI DSS compliant and never store your complete credit card information on our servers. Your payment details are processed securely through trusted payment gateways.

Payment declines can happen for several reasons:
• Insufficient funds in your account
• Incorrect card details (number, expiry date, CVV)
• Card expired or blocked by your bank
• International transaction restrictions
• Security measures by your bank

Please verify your payment details and try again. If the issue persists, contact your bank or try an alternative payment method.

We offer a hassle-free 30-day return policy:
• Items must be returned within 30 days of delivery
• Products must be in original condition with tags attached
• Original packaging and receipt required
• Some items like underwear, cosmetics, and personalized items are non-returnable
• Return shipping is free for defective items
• Customer pays return shipping for change of mind returns

Returning an item is simple:
1. Log into your account and go to "My Orders"
2. Find your order and click "Return Item"
3. Select the item(s) you want to return and reason
4. Print the prepaid return label
5. Pack the item in original packaging
6. Attach the return label and drop off at any authorized location

You'll receive a tracking number and email updates throughout the return process.

For any returns, the refunded amount will be credited to your Decoopa wallet. You can then use this balance for any future orders you wish to place. We process refunds within 2-3 business days of receiving your returned item. You'll receive an email confirmation when the refund is processed.

Creating an account is quick and easy:
1. Click "Sign Up" in the top right corner
2. Enter your email address and create a password
3. Fill in your personal information
4. Verify your email address
5. Start shopping!

Having an account allows you to track orders, save favorites, and enjoy faster checkout.

Currently, we do not offer international shipping. We only deliver within [Your Country/Region, e.g., Egypt].

We're here to help! Contact us through:
• Live Chat: Available 24/7 on our website
• Email: [email protected]
• Phone: +20 21022288818 (Sunday-Thursday, 9AM-6PM)
• Social Media: Facebook, Twitter, Instagram

Our customer service team typically responds within 24 hours.

Our mobile app is coming soon! We are working hard to bring you the best shopping experience on your smartphone.